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I DON’T NEED SOMEONE WHO’S ALWAYS THERE – JUST SOMEONE, WHO’S THERE QUICKLY.
Trust your standard. BMW Roadside Assistance.
It’s a good feeling to know precisely to whom you can turn if the worst comes to the worst. With BMW Roadside Assistance, a competent contact is just one call away – and in fact around the clock, 365 days per year. Whether by telephone, a click in the iDrive menu or via the My BMW App – a BMW specialist is always available.
I DON’T NEED SOMEONE WHO’S ALWAYS THERE – JUST SOMEONE, WHO’S THERE QUICKLY.Trust your standard. BMW Roadside Assistance.
It’s a good feeling to know precisely to whom you can turn if the worst comes to the worst. With BMW Roadside Assistance, a competent contact is just one call away – and in fact around the clock, 365 days per year. Whether by telephone, a click in the iDrive menu or via the My BMW App – a BMW specialist is always available.
BMW BREAKDOWN ASSISTANCE.
In expert hands around the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. Our BMW Breakdown Assistance makes sure you’re also well taken care of in emergencies. Just contact the hotline of BMW Breakdown Assistance if you need on-the-spot roadside assistance: we’ll send a BMW Servicemobile straight out to you or arrange for roadside assistance through selected cooperation partners. If necessary, we’ll also organise a taxi or hotel reservation for you.
Comprehensive mobility services for five years
Included in this offer are comprehensive mobility services in accordance with the applicable BMW Roadside Assistance terms and conditions of guarantee for a period of five years on all BMW, BMW M, BMW i and BMW M Performance Automobiles vehicles registered on or after 1 May 2014 by any authorised BMW / Premium Selection dealers.
Onsite Breakdown Assistance
In most cases we will already be able to help you over the phone. If you need help on site, we will immediately send out a BMW Servicemobile or organise BMW roadside assistance for you by selected specialist operators.
Note: roadside assistance on site is limited solely to restoring your vehicle’s roadworthiness.
Onsite Breakdown Assistance is available from 6am – 11pm, daily.
Help with punctures and problems on the road
In the event of minor mishaps, like flat tyre, a lost car key, wrong fuel or empty tank, we’ll be pleased to organise assistance. Please note that we do not assume any responsibility for the incurred cost.
Towing service to the nearest Authorised BMW Service Centres
In case of a discharged battery, your BMW i will be transported to the nearest charging station (public, dealer or home) to reload your vehicle. We can also tow you to a preferred charging spot, if the additional distance is less than 30km.
If a problem cannot be rectified on the spot, we will cover the costs of towing your BMW to the nearest Authorised BMW Service Centre.Our call centre & team from authorised BMW Service Centre will keep you updated.
Deep Discharging Reminder for BMW i
When your BMW i vehicle is parked unplugged for long periods with a low charging level, there is a risk of a depleted battery that can result in battery damage. To prevent this situation, three warning reminders will be sent via BMW I Remote App and/or SMS or email before deep discharging of battery occurs.
Onward journey by taxi / Replacement vehicle
Stay mobile with our Taxi Service. We bear the costs for one taxi journey up to a maximum sum of S$50. Alternatively, we support you with the arrangement of a replacement car*.
* The cost of the replacement car will be borne by the customer. The availability of replacement vehicles may vary and subject to terms and conditions.
Hotel accomodation
If you need to stay overnight in a hotel as a result of a breakdown, we will cover the costs of hotel accommodation for all vehicle occupants until the car is repaired or for a maximum of four nights (hotel category up to five stars). This is subject to the breakdown site being more than 100 kilometres from your place of residence and the period of repair exceeds three days.
Other services to ensure seamless mobility
In addition to the services outlined above and to keep you fully mobile, we cover the costs of the following services, individually or combined, up to an overall maximum of S$500 per breakdown.
If the circumstances require, we will also meet the costs of your return travel home by train or air – up to the maximum amount stated above.
If you incur costs for the collection of your vehicle, we will cover these up to the maximum amount stated above. If necessary, we will organise for the vehicle to be returned home on your behalf, subject to the repair taking more than three working days from the time of the vehicle’s arrival in the workshop to its anticipated time of completion. In this case, your place of residence must also be more than 100 kilometres from the breakdown site*.
* Note on this service: the costs of multiple separate services provided for your seamless mobility can only be reimbursed up to an overall maximum amount of S$500 per breakdown.
Reimbursement of costs
As a fundamental principle, only costs of a nature and scope that have been agreed with BMW Roadside Assistance can be covered. Generally speaking, we take care of the costs of all BMW Roadside Assistance services directly on your behalf. If, exceptionally, you need to pay for services, we will reimburse you accordingly. To do that, we need the original invoices for the services used (for example vehicle recovery companies) together with a copy of the repair invoice, and the completed breakdown report.
Mobility guarantee exclusions
The service entitlements under a BMW Roadside Assistance mobility guarantee are not forfeited if other service and repair work – including any additional oil services required – are carried out by non-authorised workshops. However, services from the BMW Breakdown Assistance mobility guarantee are excluded if the vehicle’s loss of mobility is a result of failure to observe the inspection and service intervals specified by the manufacturer or if inspections, service work and other repairs by a non-authorised workshop do not comply with the manufacturer’s requirements.
BMW ACCIDENT ASSISTANCE.
The fast, expert support from BMW Accident Assistance gives you as much relief as possible when it counts – and ensures that you and your BMW are excellently looked after, even in exceptional circumstances.
When you call BMW Accident Assistance, you are provided with clear instructions on how to behave at the scene of the accident. We can assist to call the police on your behalf, contact the nearest Authorised BMW Service Centres and, if necessary, organise a tow-away service. However, all costs will be borne by the customer, unless otherwise stated.
To help us organise our assistance for you in the most efficient way, please state your name, your BMW model as per the vehicle registration document and your current position when calling.
Professional accident repair
Supreme quality, optimum value retention – technological advances mean that repairing BMW vehicles is becoming an increasingly sophisticated affair. Only your approved BMW Bodyshop will be able to fully meet this demand. Highly qualified specialists restore your BMW technically and visually to its original condition and ensure it meets all crash test specifications. Original BMW Parts are used exclusively during the repair of your vehicle. If your BMW needs paintwork repairs, this is done using environmentally friendly paint from the approved BMW Paint.
ONE CLICK TO THE BMW ROADSIDE ASSISTANCE VIA MY BMW APP.
Even during our daily lives, we are confronted with a flood of data and impressions. If an exceptional situation then occurs, it is crucial to be able to register all the important details at a glance. Intuitively and conveniently. The My BMW App puts you in touch directly with the BMW Roadside Assistance– and hence with a competent contact person.
FAST SUPPORT WHEN ASSISTANCE IS REQUIRED.
The BMW Roadside Assistance service is available to all BMW drivers around the clock, 365 days a year. A single call – and our experts are at your service, either on the phone or on the scene if required.
When you call us, our qualified specialists from the call centre take care of absolutely everything that needs to be done in the event of a breakdown or accident. Even over the phone, we can provide you with important information and, if necessary, initiate further steps. Meanwhile, you can remain completely calm and enjoy maximum peace of mind and mobility. Your BMW is in the very best hands with our experts. The authorised BMW service centre will restore it to its original condition – a definite bonus in terms of value retention and vehicle lifetime.
BMW Roadside Assistance provides professional and expert support in consistent BMW quality; starting with your phone call, right through to your onward trip in an intact automobile. Whatever happens: with the BMW Roadside Assistance number you are excellently equipped.
BMW Roadside Assistance Hotline: +65 6377 0085.
BMW ROADSIDE ASSISTANCE AT A GLANCE
- On-Site Breakdown Assistance.
Our call centre can’t help? Then a BMW Service Mobile or a qualified cooperation partners can with on-the-spot repairs and assistance. Onsite Breakdown Assistance is available from 6am – 11pm, daily.
We’re here to help even for minor mishaps like flat tyre, a lost car key, wrong fuel or empty tank. Customers may also request for on-site assistance in case of vandalism, attempted theft and all customer induced breakdowns. Incurred costs, however, will not be reimbursed in these cases.
- Towing Service.
Your vehicle requires towing after the breakdown? Our BMW Service Mobile team or qualified cooperation partners will tow your car to the nearest BMW Service Centre at our cost. Our call centre & team from authorised BMW service centre will keep you updated.
- Taxi Service / Replacement Vehicle.
Stay mobile with our Taxi Service. We bear the costs for one taxi journey up to a maximum sum of S$50. Alternatively, we support you with the arrangement of a replacement car*, the cost of which will be borne by the customer.
- Hotel Accommodation.
Hotel costs for all passengers will be reimbursed when the breakdown has occurred over 100km from your home and the period of repair exceeds three days. For up to four nights (hotel category up to five stars).
In addition to the above mentioned benefits, we also provide the following services, individually or combined, up to a maximum of S$500 per breakdown.
- Onward Travel.
If you are abroad, we bear the expenses needed to continue the journey or return home by train or plane.
- Vehicle Pick-Up and Recovery.
When the breakdown has occurred over 100km from your home and the period of repair exceeds three days, we will bear the costs incurred for a vehicle pick-up in Singapore or abroad.
* The availability of replacement vehicles may vary and subject to terms & conditions.
- On-Site Breakdown Assistance.
BMW i ROADSIDE ASSISTANCE AT A GLANCE
Stay mobile – whatever happens. BMW i Roadside Assistance is always at your side, ensuring that your journey continues in case of a breakdown. Our services include:
- 24/7 Call Centre & Organizational Support.
Our team of qualified specialists will identify whether the breakdown is caused by a discharged battery or any other vehicle reason. We will offer step-by-step assistance over the phone to initiate the charging process or initiate the service process for the wallbox. Assistance may also be possible by BMW Teleservice Diagnosis & Help.
- On-Site Breakdown Assistance.
Our call centre can’t help? Our qualified specialists will come to your location for on-the-spot repair or assistance.
For minor mishaps like a lost car key, we will provide organizational assistance. Incurred costs, however, will not be reimbursed in these cases.
- Towing Service.
In case of a discharged battery, your BMW i will be transported to the nearest charging station (public, dealer or home) to reload your vehicle. We can also tow you to a preferred charging spot, if the additional distance is less than 30km.
In the event of a breakdown, our BMW Servicemobile team or qualified cooperation partners will tow your car to the nearest BMW Service Centre at our cost. Our call centre & team from Authorised BMW I Service Centre will keep you updated.
- Deep Discharging Reminder.
When your BMW i vehicle is parked unplugged for long periods with a low charging level, there is a risk of a depleted battery that can result in battery damage. To prevent this situation, three warning reminders will be sent via BMW I Remote App and/or SMS or email before deep discharging of battery occurs.
- Taxi / Replacement Vehicle.
Stay mobile with our Taxi Service. We bear the costs for one taxi journey up to a maximum sum of S$50. Alternatively, we support you with the arrangement of a replacement car.*
- Hotel Accommodation.
Hotel costs for all passengers will be reimbursed when the breakdown has occurred over 100km from your home and the period of repair exceeds three days. For up to four nights (hotel category up to five stars).
In addition to the above mentioned benefits, we also provide the following services up to a maximum of S$500 per breakdown.
- Onward Travel.
If you are abroad, we bear the expenses needed to continue the journey or return home by train or plane.
- Vehicle Pick-Up and Recovery.
When the breakdown has occurred over 100km from your home and the period of repair exceeds three days, we will bear the costs incurred for a vehicle pick-up in Singapore or abroad.
*The availability of replacement vehicles may vary and subject to terms & conditions.
- 24/7 Call Centre & Organizational Support.
BMW ACCIDENT MANAGEMENT – QUICK AND UNCOMPLICATED.
The fast, expert support from BMW Roadside Assistance gives you as much relief as possible when it counts – and ensures that you and your BMW are excellently looked after, even in exceptional situations.
BMW Roadside Assistance can help you to call the police or emergency services, notify an Authorised BMW Service Centre and, if necessary, organise a towing service or replacement car. However, all costs will be borne by the customer, unless otherwise mentioned.